Shop Policies

 

Orders
Shipping 

All items will be shipped through USPS. As I make most items to order, you can expect your order to ship within 1-2 weeks, plus shipping time.

All items will be gift wrapped. If you place an order with multiple items and would like them gift wrapped separately please send me a note with the request. 
*A printed receipt will only be included upon request. 

If special mailing requests are needed please contact me with details. 
*Shipping fees are non-refundable.

*International Buyers* are responsible for paying their countries customs fees (this is not included in shipping cost). 

Refunds and Exchanges

♥ Regular in-stock items 
If you are not happy with your purchase, please contact me within 10 days after receiving your item. I will refund your money (minus shipping costs) after I receive your return package. Items must be returned in unused condition, the original box and safely packaged in a padded mailer. 

Ring Resizing:
You can have the ring resized within one ring size, there is $15 resizing fee. 
Contact me if a resizing is more than one full ring size, in which case a new ring may need to be made and cost would vary.

♥ Rings custom-made for your size (without stamped inscription): 
If you are not happy with your ring and would like to return it, contact me within 10 days and I will have you mail the ring back. You will be refunded the purchase price, minus a 10% restocking fee. Shipping costs are not refundable. 

♥ Custom orders or Custom Stamped Items
Any custom designed piece or rings with custom inscriptions are not subject to return or exchange. I always aim to create the piece as requested and work to maintain great communication through the creating process of custom orders.
Custom work with Stones & Diamonds, please be aware that during the setting process there is a small chance for a stones to sustain damage. Various inclusions, previous damage, or fractures can cause a stone to crack or chip while setting. You are responsible to insure your valuable stones. I take great care with all pieces, however I cannot be held responsible for damage to a customer's stone during the setting process. 

♥ Ring sizes
To avoid sizing issues, PLEASE make sure you give me the correct ring size when ordering your ring. 
The most accurate way to measure the correct ring size is to use a ring sizer. You can also go into a fine jewelry store to have them measure your size. 

Keep in mind
- Ring sizes change with time. Be sure to get an updated measurement. 
- Your fingers on the right hand might have different sizes than those on your left. 

WHAT DOES NOT WORK
- Measuring a finger with paper strips, a piece of string or a ruler will NOT give you the correct size. 

If you order the wrong size, please understand that I cannot resize or remake your ring for free. 

♥ Jewelry Care 
Visit my page Jewelry Care Guide for helpful tips on keeping your jewelry looking great.

My work can also be purchase at the following online Etsy locations:
KellyLimbergJewelry  and  NaturesBridalShop