Policies

Shipping 

All items will be shipped through USPS.  Most processing times can be found in the items description. Typically in stock items will ship out in 1-3 days. Pre-order or made to order items can take 1 to 4 weeks to be created, prior to shipping.  
Feel free to contact me if you need an item within a certain timeframe, and I will try to make it happen.

All items will be gift wrapped. If you place an order with multiple items and would like them gift wrapped separately please send me a note with the request. 
*A printed receipt will only be included upon request. 

If special mailing requests are needed please contact me with details. 
*Shipping fees are non-refundable.

*International Buyers* are responsible for paying their countries customs fees (this is not included in shipping cost, and varies upon the country). Tracking & insurance may not be available in all countries, I cannot be responsible for lost international packages shipped to these countries. 

Sales and promotions only apply to new purchase during the promotion period, no rain checks. Coupons must be entered during checkout. Discounts can not be applied to custom orders, payment plans or pre-arranged orders. 

Payment Plans

I'm happy to arrange payment plans for orders over $100. 
The total cost can be divided into two or three payments. The first payment is due immediately with the remainder due within 60 days. The piece will be shipped after receiving the final payment.
Deposit payments are non-refundable and non-transferable. 
Just contact me and let me know which item(s) you are interested in and I will set up a PayPal invoice. 

Refunds and Exchanges 

♥ Standard Orders 
If you are not happy with your purchase, please contact me within 14 days after receiving your item and I will do my best to work out a solution. Depending on the situation a refund, exchange or shop credit may be issued. (Shipping costs are not refundable.)
Refunds (minus shipping costs) will be issued after I receive your returned package. Items must be returned in unused condition, the original box and safely packaged.

♥ Custom orders or Custom Stamped Items 
Any custom designed piece or rings with custom inscriptions are not subject to return or exchange. I always aim to create the piece as requested and work to maintain great communication during the creating process of custom orders to ensure you are happy with the final piece.
Custom work with Stones & Diamonds, please be aware that during the setting process there is a small chance for a stones to sustain damage. Various inclusions, previous damage, or fractures can cause a stone to crack or chip while setting. You are responsible to insure your valuable stones. I take great care with all pieces, however I cannot be held responsible for damage to a customer's stone during the setting process. 

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♥ Rings ♥ 

To avoid sizing issues, PLEASE make sure you give me the correct ring size when ordering your ring. 
The most accurate way to measure the correct ring size is to use a ring sizer, which are available in my shop. You can also go into a fine jewelry store to have them measure your size for free.

Keep in mind
- Wider bands will fit more snug, and it is common to need a slightly larger size.
- Ring sizes change with time. Be sure to get an updated measurement. 
- Your fingers on the right hand might have different sizes than those on your left.

Ring Resizing:
*Many rings with cabochon stones cannot be resized.
Most bands without stones can be resized within one ring size, there is $15 resizing fee. 
Contact me if a resizing is more than one full ring size, in which case a new ring may need to be made and cost would vary.

♥ Rings custom-made for your size (without stamped inscription): 
If you are not happy with your ring and would like to return it, contact me within 10 days and I will have you mail the ring back. You will be refunded the purchase price, minus a 10% restocking fee. Shipping costs are not refundable. 

  

♥ Jewelry Care 
Visit my page Jewelry Care Guide for helpful tips on keeping your jewelry looking great.

My work can also be purchase on Etsy at:
KellyLimbergJewelry

 

*COPYRIGHT*
I hope that you admire my work and that it inspires you to find your own creative path.  The jewelry designs and photos shown are my original artwork, intellectual property and copyrighted. Do not copy or reproduce any artwork, jewelry or photos as per copyright laws.