Policies

 

Orders
Shipping 

All items will be shipped through USPS.  Most items are made to order, and take roughly one week to create prior to shipping. Items that are in stock will ship out in 1-3 days.  Feel free to contact me if you need an item within a certain timeframe, and I will try to make it happen.

All items will be gift wrapped. If you place an order with multiple items and would like them gift wrapped separately please send me a note with the request. 
*A printed receipt will only be included upon request. 

If special mailing requests are needed please contact me with details. 
*Shipping fees are non-refundable.

*International Buyers* are responsible for paying their countries customs fees (this is not included in shipping cost). 

Layaway

Layaway is available for items over $100. Just contact me and let me know which item(s) you are interested in.
I will hold an item with receipt of a deposit and arranged payments. Items can be reserved for up to 5 weeks with a maximum of 3 payments. Deposits are non-refundable and non-transferable.

Refunds and Exchanges

♥ Standard Orders 
If you are not happy with your purchase, please contact me within 14 days after receiving your item and I will do my best to work out a solution. Depending on the situation a refund, exchange or shop credit may be issued. (Shipping costs are not refundable.)
Refunds (minus shipping costs) will be issued after I receive your returned package. Items must be returned in unused condition, the original box and safely packaged.

Ring Resizing:
*Many rings with cabochon stones cannot be resized.
Most bands without stones can be resized within one ring size, there is $15 resizing fee. 
Contact me if a resizing is more than one full ring size, in which case a new ring may need to be made and cost would vary.

♥ Rings custom-made for your size (without stamped inscription): 
If you are not happy with your ring and would like to return it, contact me within 10 days and I will have you mail the ring back. You will be refunded the purchase price, minus a 10% restocking fee. Shipping costs are not refundable. 

♥ Custom orders or Custom Stamped Items
Any custom designed piece or rings with custom inscriptions are not subject to return or exchange. I always aim to create the piece as requested and work to maintain great communication through the creating process of custom orders.
Custom work with Stones & Diamonds, please be aware that during the setting process there is a small chance for a stones to sustain damage. Various inclusions, previous damage, or fractures can cause a stone to crack or chip while setting. You are responsible to insure your valuable stones. I take great care with all pieces, however I cannot be held responsible for damage to a customer's stone during the setting process. 

♥ Ring sizes
To avoid sizing issues, PLEASE make sure you give me the correct ring size when ordering your ring. 
The most accurate way to measure the correct ring size is to use a ring sizer, which are available in my shop. You can also go into a fine jewelry store to have them measure your size for free.

Keep in mind
- Wider bands will fit more snug, and it is common to need a slightly larger size.
- Ring sizes change with time. Be sure to get an updated measurement. 
- Your fingers on the right hand might have different sizes than those on your left. 

 
♥ Jewelry Care 
Visit my page Jewelry Care Guide for helpful tips on keeping your jewelry looking great.

My work can also be purchase on Etsy at:
KellyLimbergJewelry